Limestone Mill After-Sales Service and Warranty Guide

We provide a wide range of mills — including Raymond mill, trapezoidal mill, vertical mill, ultrafine mill, and ball mill, obtained ISO9001 international quality certification, EU CE certification, and Customs Union CU-TR certification. Suitable for processing minerals such as limestone, phosphate, quicklime, kaolin, talc, barite, bentonite, calcium carbonate, dolomite, coal, gypsum, clay, carbon black, slag, cement raw materials, cement clinker, and more.

The discharge range of these mills can be adjusted to meet specific processing needs, typically from 80-400 mesh, 600-3250 mesh, and can achieve the finest particle size of up to 6000 mesh(D50).

If you are looking for a reliable grinding solution to turn stone or minerals into fine powder, please feel free to contact our online customer service.

Your Partner in Grinding Excellence: Our Commitment to You

Investing in industrial grinding equipment is a significant decision, and we at LIMING understand that your operation’s success depends on more than just the initial sale. It hinges on reliable performance, minimal downtime, and unwavering support long after the installation is complete. This guide outlines our comprehensive after-sales service and warranty policies, designed to give you complete peace of mind and ensure your limestone processing line runs smoothly for years to come.

Our Standard Warranty Coverage

Every LIMING mill is backed by our standard warranty, which covers defects in materials and workmanship under normal use and service for a period of 12 months from the date of commissioning or 18 months from the date of shipment, whichever occurs first. This includes the repair or replacement, at our discretion, of any warranted part that fails during this period. It is imperative that the equipment is operated and maintained strictly according to the instructions provided in our operation manual. Please retain your purchase documentation, as it will be required for any warranty claims.

Professional On-Site Support & Global Service Network

Our commitment doesn’t end with a manual. We offer professional installation guidance and commissioning services performed by our trained engineers. For urgent issues, our global service network is poised to respond. With technicians stationed in key regions worldwide, we can drastically reduce response times. Whether it’s a technical consultation over the phone or a dispatch of an engineer to your site, our goal is to resolve your operational challenges swiftly and effectively.

Genuine Spare Parts: Ensuring Optimal Performance

Using non-genuine or counterfeit parts can void your warranty and severely impact the efficiency and lifespan of your mill. We guarantee a sufficient supply of original spare parts for the entire lifecycle of your equipment. Parts like grinding rollers, rings, and bearings are engineered to precise specifications for perfect compatibility. For instance, the wear-resistant alloy used in our MW Ultrafine Grinding Mill rollers is developed in-house for exceptional longevity, significantly outperforming standard manganese steel. Ordering genuine parts ensures your mill operates at the higher yielding, lower energy consumption levels it was designed for.

Recommended Solution for Ultra-Fine Limestone Powder

For operations focused on producing high-value, ultra-fine limestone powder (325-2500 meshes), we highly recommend the MW Ultrafine Grinding Mill. This machine is a standout performer, designed specifically for customers who need to make ultra-fine powder. It boasts several key features that make it ideal for this application:

• Higher Yielding, Lower Energy Consumption: Delivers 40% higher capacity than jet mills with system energy consumption only 30% of jet mills.
• Adjustable Fineness: Its German-technology cage-type powder selector allows precise adjustment between 325-2500 meshes.
• Worry-Free Design: No rolling bearings or screws in the grinding chamber eliminate common failure points.
• Eco-Friendly Operation: An efficient pulse dust collector and muffler ensure minimal dust and noise pollution.

With an input size of 0-20mm and a capacity range of 0.5-25 tph, the MW Series is a versatile and robust choice for modern, environmentally conscious production facilities.

Extended Service Plans & Remote Diagnostics

Beyond the standard warranty, we offer customizable extended service plans. These plans can include scheduled preventative maintenance visits, priority parts shipping, and discounted labor rates. Furthermore, many of our advanced mills, like the LUM Ultrafine Vertical Grinding Mill with its PLC control system, are equipped for remote monitoring. This allows our engineers to perform preliminary diagnostics, potentially identifying and resolving issues before they lead to unplanned downtime, saving you time and resources.

How to Initiate a Service Request

Need support? Contact our after-sales service department directly via the dedicated phone line or email provided in your contact packet. Please be ready to provide your equipment model, serial number, and a detailed description of the issue. Our support team will guide you through initial troubleshooting steps and, if necessary, arrange for further action. We are here to ensure your limestone grinding operations are a seamless and profitable success.